Shipping & Delivery

1. Is Shipping Included in the Prices?
 

     If the item is 'free shipping', you won’t need to pay for the shipping cost, wherever you are.
     For products without ‘free shipping’, you just need to click the destination country and shipping method on the products page, then you will see the estimated shipping cost. Or you can check the shipping cost in your “Shopping Cart” when choose the shipping method.


 

2. How Do You Ship the Products?
 

     Generally we ship small and medium sized orders by Chinese Post Epacket(to most country) ,
The total delivery time includes two parts, the processing time and the shipping time.
     The processing time: your payment is received –> all the items are packed and ready to deliver, generally 1-3 workdays;
     The shipping time: packaged delivered –> package to the final destination, generally 7-15 workdays (12-16 workdays for free shipping products);
When you choose the express shipment way, usually take 7 days to be delivery.

 

3. Can I Save Some Money on Shipping?

     If your order is no hurry, it is suggested that you choose the standard shipping method, which would be much cheaper than using express delivery.
Now we offer many faster special line with economy price,
US    USPS special line    About 10days
UK    Royal mail Special line    About 8 days
Germany    DHL Special line    About 8 days
More option for other Countries when available. 

 

4. If I choose express shipment, how you process?

     We choose our courier depending on many factors, e.g. countries/regions, time, different circumstances, different express company policies etc.

     Based on our customers’ expected delivery time, we would flexibly choose the courier services(Less 10days delivery), and will tell you the tracking number via email.
 

5. How to Track My Order?

     Sign in at ZYHOBBY.COM and you can check all your orders status in your account.
 
     We’ll email you with the tracking number once your order is shipped out. Also you can check the tracking number in your account information at ZYHOBBY.COM.
 
     Below are the commonly used tracking sites:
   
     http://www.ems.com.cn/english.html