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Shipping Policy

Shipping Policy

1.Make sure you COMPLETE ALL DETAIL INFO CORRECTLY. Full Consignee name, Complete Address, Post Code, Telephone, We only ship to confirmed order addresses, it MUST MATCH your Shipping address.

2. IN CASE the product is returned or held by buyers customs for restrictions reasons, Buyers are responsible to know your local customs and government regulation before purchase.

3. Dear Customers, you need to be responsible for the CUSTOMS FEE,VAT or any EXTRA TAX. If the product need any special document (such as invoices etc) in your country or need to be described by a CERTAIN VALUE, please LEAVE A MASSAGE in the ORDER or require it in advance.

4.All the available products will be tested, packed and shipped out in 1-3 working days after the payment is confirmed.

5. All the standard shipping tracking numbers take few days for the details to appear after handling time, Later they can be tracked in https//www.17track.net/en

6. International standard shipping will be used by China Post Registered Air Mail or ePacket, they usually takes 10-60 working days, many facts such as bad weather, customs or sales hot season etc, can cause delay. If your package takes too long to be delivered, Please CONTACT US, we would help you check what happened to your package.

7. If you would like a faster shipping service, Pls contact with customer service personnel in advance for further confirmation.

More asked question

1. How to Track My Order?

Sign in at ZYHOBBY.COM and you can check all your orders status in your account.

We’ll email you with the tracking number once your order is shipped out. Also you can check the tracking number in your account information at ZYHOBBY.COM.

Below are the commonly used tracking sites:
Most Parcel can be tracked at https://www.17track.net/en
Some Special line can be tracked at https://tracking.wanbexpress.com/

2. Is Shipping Included in the Prices?

If the item is 'free shipping', you won’t need to pay for the shipping cost, wherever you are.
For products without ‘free shipping’, you just need to click the destination country and shipping method on the products page, then you will see the estimated shipping cost. Or you can check the shipping cost in your “Shopping Cart” when choose the shipping method.

3. How Do You Ship the Products?

Generally we ship small and medium sized orders by Chinese Post Epacket(to most country) ,
The total delivery time includes two parts, the processing time and the shipping time.
The processing time: your payment is received –> all the items are packed and ready to deliver, generally 1~3 workdays;
If items of your order more than 10 items, some time we need 5~7 days to deal with.

The shipping time: packaged delivered –> package to the final destination, generally 7-15 workdays (12-16 workdays for free shipping products);

When you choose the express shipment way, usually take 7 days to be delivery.

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